Cancellation & Refund Policy

Effective Date: December 5, 2025

1. Overview

We understand that travel plans can change unexpectedly. Our Cancellation & Refund Policy outlines
the terms under which cancellations, refunds, and date changes can be requested for any bookings made
through our website or authorised agents.

2. Standard Cancellation Charges

Cancellations made by travellers incur the following charges unless otherwise specified in the tour/package details:

• 30 days or more before departure: Full refund minus any non-refundable charges (e.g., permits, tickets, taxes).
• 15–29 days before departure: 50% of the total package amount will be refunded.
• Within 14 days of departure: No refund will be provided.

3. Non-Refundable Components

Certain components of your booking are strictly non-refundable, regardless of cancellation timing:

• Special permits, adventure passes, entry fees.
• Flight, train, or bus tickets issued under individual fare rules.
• Hotel bookings marked as non-cancellable by third-party suppliers.

4. Date Changes / Rescheduling

If you request a date change or rescheduling:

• Rescheduling is subject to availability and may incur additional charges.
• Requests made within 10 days of departure may not be accepted.
• Any price difference due to seasonal rates must be paid by the traveller.

5. Cancellation by the Company

The company may cancel a tour due to unavoidable reasons such as extreme weather, government restrictions,
low group bookings, safety concerns, or strikes. In such cases:

• You will receive a full refund of the amount paid for the cancelled services.
• Alternatively, you may choose a rescheduled date without extra charges.
• No compensation is provided for arrangements made independently by the traveller.

6. No Show Policy

If a traveller fails to arrive on the scheduled departure date/time, the booking will be considered a “No Show.”
In such cases:

• No refund will be provided.
• No rescheduling is permitted.

7. Partial Cancellation

If a traveller wishes to cancel a specific service (hotel night, activity, cab segment) instead of the full package:

• Refund depends on the individual component’s refund rules.
• Some components may not be separable from the main package.

8. Refund Process

All eligible refunds will be processed using the same payment method used during booking. Refund timelines:

• UPI / Wallet: 2–7 business days
• Bank Transfer / Debit Card: 3–10 business days
• Credit Card: 7–30 business days (depending on issuer)

9. Force Majeure

Refunds may not be applicable in situations beyond anyone’s control, such as:

• Natural disasters
• Pandemics or health emergencies
• Government-imposed travel bans
• Road closures due to landslides or heavy snowfall

10. Contact for Cancellations

All cancellation or refund requests must be made in writing and sent to:

Email: info@himachalhikers.in
Phone: +91 701 821 0502

11. Acceptance of Policy

By booking a tour or service with us, you acknowledge that you have read, understood, and agreed to this
Cancellation & Refund Policy.